Mankeel's warranty

This Warranty describes the service available to you if your product requires warranty service. Here at Mankeel, our goal is to provide outstanding customer service. We’re dedicated to overcoming any obstacles until every customer is satisfied.

 

All Mankeel scooter products come with the manufacturer’s limited warranty for the product to be free of significant defects in material or workmanship to the original purchaser under normal use for up to 1 year. This sheet and the original purchase receipt for the purchase of your Product are the documents defining the Limited Warranty. Please retain this document and the original purchase receipt to preserve your warranty service.

Warranty Period

The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.

RIGHT TO AMEND WARRANTY POLICY.

Mankeel reserves the right to adjust, amend, and update this warranty policy at any given time without prior notice.

Warranty Content

Item

Parts name

Warranty Period

Main Parts

Main frame

1 year

Steering tube

1 year

motor

6 months

Battery

6 months

Controller

6 months

Dashboard

6 months

Function Parts

Front light /Tail light

3 months

Brake light

3 months

Dashboard cover

3 months

Fender

3 months

Mechanical brake device

3 months

Electric brake

3 months

Electric accelerator

3 months

Bell /Tire

3 months

Appearance Parts

Paint Logo

No warranty

Decoration strip

No warranty

Foot pad

No warranty

Other accessories not in list

No warranty

Non-warranty terms

1. Buyer refits the electric scooter by himself and makes the electric scooter broken.

2. Buyer uses the electric scooter in a violent way and leads to damage.

4. Damage caused by traffic accidents, natural disasters and war.

5. Damage caused by flooding water and soaking in water.

6.The warranty has expired.

Claims

All claims to this warranty must be made through mankeel. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support team at support@mankeel.com as there may be a simple solution for your problem(s).

Valid warranty claims will be processed through mankeel scooter within one year of initial purchase. Warranty claims may be submitted to support@mankeel.com

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@mankeel.com and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Repair Service

For repair services, Mankeel will only provide free replacement parts.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

Limitation of Damages

For repair services, Mankeel will only provide free replacement parts.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

FREQUENTLY ASKED QUESTIONS

Why is your warranty limited to 1 year?

We provide limited warranty periods as all electronic products have a limited lifespan. Although 6 to 12 months may sound like a short term, it is actually a long one compared to the industry standard. Many lower-tier mass-market electric scooters,   come with 90-day warranties. Unfortunately, those companies are often impossible to reach in order to make a warranty claim.

At Mankeel, we are here to fully support you through ownership, primarily to 1 year as you are getting acquainted with your device. When you message, call, or email, there are real people answering your questions. Our team is dedicated and knowledgeable and has a proven record of excellence in customer support.

When it comes to the warranty term, consider how often you upgrade your other electronic devices, like your smartphone. After a few years, the technology and materials improve so quickly that retiring your current device is a sound choice. Our electric scooters (electronic devices) are used outdoors where they are exposed to the elements, and subjected to possible damage from the owner, accidents with objects or others, and so on, and generally have a limited lifespan. With proper care and maintenance and often technical know-how, however, owners can significantly elongate their device’s lifespan.

The scooters have water resistance ratings, so why does the warranty not cover water damage?

The scooters have water resistance ratings, so why does the warranty not cover water damage?

 Our products are built durably, but misuse, improper care and sometimes accidents (like getting caught in an unexpected rainstorm) can cause water damage. Water-resistance ratings provide a general standard for how well an electronic device is built to withstand water (and debris) under different conditions. Very few electronic products can withstand submersion in water for any period of time.

It’s important that if you should get your device wet, you do your best to dry it out and check for any water damage to prevent voiding the warranty. Some components can purge the water or will dry out easily, while other components, like the horn speaker, does not have a purging function.

EU Warranty Center

Support: Xiaoyi Zhang 
Address: Assar-Gabrielsson-Str. 11-13
Postcode:63128
City: Dietzenbach
Country: Germany
Tel:+49 6071 390240

US Warranty Center

Support: Wedo Receiving Dept
Address:5521 Schaefer Ave

Postcode:91710
City: Chino
Country: United States
Tel:+6267168641

Shopping Cart